SHIPPING POLICY

Last updated: April 1, 2026

At ORRO, every order is prepared with care and dispatched through our European fulfilment network for fast, reliable delivery across key markets. Nothing in this Shipping Policy limits or excludes any mandatory rights you may have under applicable consumer law.

---

WHERE WE SHIP

We ship across Europe and to select international destinations. Available destinations, shipping methods, and shipping charges are shown at checkout based on your delivery address. If we are unable to ship to your location, this will be reflected before you complete your order.

---

ORDER PROCESSING

Orders are typically processed and dispatched within 1 to 2 business days.

Please note: Processing times may be slightly longer during peak periods, product launches, seasonal demand, or in the period leading up to a major eclipse event. Orders are not typically processed or dispatched on weekends or public holidays unless stated otherwise.

---

SHIPPING TIMES

Estimated delivery times vary depending on destination, local courier performance, customs processing where applicable, and the shipping service selected at checkout.

• TYPICAL DELIVERY: For many major EU destinations, in-stock orders typically arrive within 1 to 3 business days after dispatch. These timeframes are estimates only and are not guaranteed unless expressly stated at checkout.

• LEGAL LIMIT: Unless we have agreed a different delivery timeframe with you, goods will be delivered without undue delay and no later than 30 days after the conclusion of the contract.

---

SHIPPING OPTIONS

Where available, we may offer standard, express, or priority shipping. The options available for your order will be shown at checkout.

If you choose an upgraded delivery service, the additional shipping charge applies only to that service and does not alter any rights you may have under applicable consumer law.

---

TRACKING

Once your order has been dispatched, we will send a shipping confirmation email containing tracking details where tracking is available. It is your responsibility to provide a correct email address at checkout so we can send order updates and tracking information.

---

DELIVERY ADDRESS, ADDRESS ERRORS, AND FAILED DELIVERY

Orders will be delivered to the shipping address you provide at checkout.

• ACCURACY: Please ensure all delivery details are complete and accurate before placing your order. We are not responsible for delays, failed deliveries, losses, or additional charges arising from incorrect or incomplete address information supplied by you.

• FAILED ATTEMPTS: If a parcel is returned to us because of an address error, failed delivery attempts, refusal of delivery, or failure to collect from a pickup point, we may require payment of additional shipping costs before reshipment.

• CHANGES: We cannot guarantee that address changes requested after an order is placed can be made before dispatch.

---

RISK AND RESPONSIBILITY IN TRANSIT

Where applicable consumer law applies, the goods remain at our risk until they are delivered to you or to a person identified by you to take possession of them. If you independently appoint a carrier that was not offered by us as a delivery option, risk may pass to you once the goods are delivered to that carrier, to the extent permitted by applicable law.

---

DELIVERY DELAYS AND NON-DELIVERY

While we work with trusted delivery partners, delays can occur for reasons outside our reasonable control (e.g., severe weather, customs inspections, carrier backlogs, or geopolitical events).

• SUPPORT: If your order has not arrived within the expected delivery window, please begin with our website chatbot for the quickest resolution.

• UNABLE TO FULFIL: If we are unable to fulfil your order, or if delivery is materially delayed beyond the legally required timeframe, we may contact you to provide an updated estimate, offer an alternative, or cancel the order and issue an appropriate refund.

---

LOST OR DAMAGED SHIPMENTS

If your parcel appears to be lost, significantly delayed, or arrives visibly damaged, please contact us as soon as reasonably possible.

• PROCESS: Please include your order number and, in the case of damage, clear photographs where available. * LIABILITY: Responsibility for damage in transit remains with the trader until the goods are delivered in ordinary UK/EU consumer cases. We will investigate and provide an appropriate remedy where required by law.

---

CUSTOMS, DUTIES, AND IMPORT CHARGES

For orders shipped outside the region in which taxes and duties are collected at checkout, you may be responsible for customs duties, import taxes, or brokerage fees imposed by the destination country. These charges are outside our control and are your responsibility unless expressly stated otherwise at checkout.

---

WHOLESALE AND BULK ORDERS

For bulk, institutional, or wholesale shipping enquiries, please contact wholesale@orroglasses.com. Special shipping arrangements, lead times, and pallet/freight services may be subject to separate terms.

---

RETURNS AND SHIPPING CHARGES

If you validly cancel an eligible order under applicable UK or EU consumer law, we will refund the cost of the least expensive standard delivery method offered for the order.

• UPGRADES: If you selected an upgraded delivery option, including Express or Priority shipping, the additional amount paid above the least expensive standard delivery option is non-refundable. Further details regarding cancellation and return costs are set out in our Withdrawal, Cancellation, Returns & Refunds Policy.

---

CONTACT

For the quickest resolution of shipping issues, please use our website chatbot first and then email support@orroglasses.com.

• SUPPORT EMAIL: support@orroglasses.com

• UK SUPPORT PHONE: 0330 133 0274

• UK CUSTOMER CONTACT ADDRESS: 66 Paul Street, London, EC2A 4NA, United Kingdom

TRADER: DALLA L.L.C-FZ Meydan Grandstand, 6th Floor Meydan Road, Dubai United Arab Emirates