FAQ
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Where do you ship?
We ship worldwide! Whether you’re in North America, Europe, or anywhere else preparing for the 2026 solar eclipse, we’ll get your order to you on time.
How long does shipping take?
International Orders: 7–21 business days, depending on the destination and customs processing We always recommend ordering early — especially before major celestial events — to ensure timely delivery.
Do you offer expedited shipping?
Yes! At checkout, you’ll see available express shipping options based on your location. Expedited shipping typically takes 2–5 business days.
When will my order ship?
Most orders are processed and shipped within 1–2 business days. During high-demand periods (e.g., the months before a major eclipse), processing times may be slightly longer.
Will I receive a tracking number?
Absolutely. Once your order is shipped, you’ll receive an email with tracking information so you can follow your package every step of the way.
Do you ship bulk or wholesale orders?
Yes, we specialize in bulk and wholesale shipments for schools, organizations, and retailers. Please contact us for more details or to request a quote.
What if my order is delayed or lost?
If your order hasn’t arrived within the expected timeframe, please contact our support team. We’ll investigate and resolve the issue as quickly as possible.
Orders
Below are some of are common questions about orders
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, AMEX), PayPal, Apple Pay, and Google Pay. For bulk orders, we can also arrange payment via invoice — just contact us.
Can I edit or cancel my order after it's been placed?
If your order hasn’t shipped yet, we’ll do our best to help. Reach out to our support team as soon as possible with your order number. Once an order is processed or shipped, we’re unable to make changes.
Do you offer discounts for bulk or wholesale orders?
Yes! We offer special pricing for educators, retailers, tour operators, and large event organizers. Visit our Wholesale Orders page or contact us for a custom quote.
Can I customize eclipse glasses with my logo or branding?
At this time, we do not offer custom branding or logo printing on our eclipse glasses. Our focus is on producing high-quality, ISO-certified solar eclipse glasses that are safe, affordable, and ready to ship.
What should I do if my order arrives damaged or incorrect?
If something’s not right, contact us within 7 days of receiving your order. We'll resolve the issue as quickly as possible.
What is your return or refund policy?
Due to the safety-related nature of eclipse glasses, we cannot accept returns on opened or used products. However, we’ll gladly refund or replace any defective or incorrect items. Your satisfaction is important to us.
How can I contact customer support about my order?
You can reach us through our Contact Us page or email us directly. We typically respond within 1 business day.
Products
Below are some common questions about our products
Are your eclipse glasses safe for viewing the 2026 solar eclipse?
Yes. All of our eclipse glasses are ISO 12312-2 certified — the international standard for safe direct solar viewing. They block 100% of harmful UV and infrared rays and nearly all visible light.
Are your glasses ISO-certified?
Yes. Every pair of glasses we sell complies with ISO 12312-2, ensuring maximum safety when viewing a solar eclipse.
What’s the difference between eclipse glasses and regular sunglasses?
Sunglasses, no matter how dark, are not safe for viewing the Sun. Eclipse glasses are specially designed to block harmful solar radiation and are the only safe way to look directly at the Sun during an eclipse (outside totality).
Can children safely use your eclipse glasses?
Yes. Our eclipse glasses are safe for children under adult supervision. We recommend helping younger viewers put them on and reminding them to never remove the glasses while looking at the Sun.
How long do eclipse glasses last? Can I reuse them?
If your eclipse glasses are undamaged and scratch-free, they can be reused for future eclipses. Always check for any pinholes, cracks, or wear before using again.
Do you offer different sizes or styles?
Yes! We offer a range of styles — check our full catalog! One size fits most, and our paper glasses can be gently adjusted for fit.
Can I use your glasses with cameras or telescopes?
No. Eclipse glasses are made for direct viewing only. To view or photograph the Sun through a telescope, camera, or binoculars, you must use a solar filter made specifically for optical devices.